CONTACT US
We're here to help!
If you have any questions about your order, shipping, tracking information, product details, personalization requests, returns, or refunds, please contact our Customer Support team.
The House of Prairie is owned and operated by House of Prairie LLC.
Customer Support
Support Email:
support@thehouseofprairie.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Central Time (CT)
Response Time:
Within 24 business hours.
Order Questions
For faster assistance, please include:
- Your order number
- Your full name
- The email address used to place the order
- A detailed description of your question or issue
If your request concerns a damaged, defective, incorrect, or significantly different product, please include clear photos showing the issue.
Tracking Questions
Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Please allow 2–5 business days after receiving your shipping confirmation email for tracking information to become active or display updated carrier information.
You may also visit our Order Tracking page to check your shipment status.
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location, ask household members or neighbors, and contact the shipping carrier for additional delivery information.
If you still cannot locate your package, please contact us and we will do our best to assist you with the investigation.
Personalized Orders
If your order includes personalization, please carefully review all names, dates, spelling, photos, and other personalization details before placing your order.
For personalized products, a design preview will be sent to your email before production begins.
You may review the design and request changes during the review period.
If we do not receive a response within 24 hours after sending your design preview, the design will be considered approved and production will automatically begin using the design preview provided.
If you need to request an order change or cancellation, please contact us within 12 hours of placing your order.
After that time, or once production has begun, we cannot guarantee further modifications or cancellations.
Fulfillment & Delivery
The House of Prairie specializes in printed and print-on-demand products, including personalized products made specifically for each customer.
We currently ship within the United States.
For personalized products, the estimated 5–10 business day delivery timeframe begins after your design has been approved or after the 24-hour review period has passed without a response.
Delivery times are estimates and may be affected by carrier delays, peak seasons, weather conditions, or other circumstances beyond our control.
Please review our Shipping Policy for complete shipping and delivery information.
Returns & Refunds
Because many of our products are personalized and made to order, we do not accept standard returns or exchanges for change of mind.
If your item arrives damaged, defective, incorrect, or significantly different from the approved design, please contact our Customer Support team.
Please review our Return & Refund Policy for complete eligibility requirements and claim instructions.
Business Information
Online Store: The House of Prairie
Legal Entity: House of Prairie LLC
Website: thehouseofprairie.com
The House of Prairie is an online retail store operated by House of Prairie LLC and currently serves customers within the United States.
For customer service inquiries, please contact us using the support email listed above.
Thank you for shopping with The House of Prairie.
We appreciate your support and look forward to creating something special for you!
