Terms of service
TERMS OF SERVICE
Effective Date: September 2026
Welcome to The House of Prairie.
These Terms of Service ("Terms") govern your access to and use of The House of Prairie website, products, and services.
The House of Prairie is owned and operated by House of Prairie LLC.
Throughout these Terms, the words "The House of Prairie," "we," "our," and "us" refer to House of Prairie LLC, doing business as The House of Prairie, unless otherwise indicated.
By accessing our website, browsing our products, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree to these Terms, please do not use our website or services.
SECTION 1 – ONLINE STORE TERMS
By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have given consent for any minor dependents under your supervision to use this website.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any other material intended to damage, disrupt, or interfere with the operation or security of our website or services.
A violation of these Terms may result in termination or restriction of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that information you submit through the website, excluding payment information, may be transferred through various networks and may be modified as necessary to meet technical requirements.
Payment information is handled through secure payment providers and is subject to applicable security protections.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our services or website content without our prior written permission, except where permitted by law.
SECTION 3 – ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information displayed on our website is accurate and current.
However, we do not guarantee that all product descriptions, pricing, availability, images, colors, measurements, shipping estimates, or other information will always be complete, current, or error-free.
Product images are provided for reference. Actual colors and appearance may vary slightly due to screen settings, printing processes, materials, product variations, and other production factors.
We reserve the right to correct errors, inaccuracies, or omissions and to update information when necessary.
SECTION 4 – PRODUCTS AND SERVICES
The House of Prairie offers printed, personalized, and made-to-order products.
Certain products may only be available online and may have limited availability.
Because many of our products are produced specifically for each order, minor variations in color, print placement, size, or appearance may occur as part of the production process.
We reserve the right to modify or discontinue products or services at any time without prior notice.
SECTION 5 – PERSONALIZED PRODUCTS
Many of our products may be personalized using names, photos, text, dates, or other information provided by the customer.
You are responsible for ensuring that all personalization information submitted with your order is accurate and complete.
This includes, where applicable:
- Names
- Dates
- Spelling
- Photos
- Text
- Numbers
- Other customization details
We are not responsible for errors contained in information submitted or approved by the customer, except where the final product differs from the approved design or information provided.
SECTION 6 – DESIGN PREVIEW AND APPROVAL
For eligible personalized products, we will send a design preview by email before production begins.
You are responsible for reviewing the design preview carefully, including names, spelling, dates, photos, placement, and other personalized details.
You may request revisions during the design approval process.
If we do not receive a response within 24 hours after sending the design preview, the latest design preview will be considered approved and production may automatically begin.
Once a design has been approved or the 24-hour review period has passed, we cannot guarantee further changes or cancellation.
SECTION 7 – ORDERS
By placing an order, you agree that all information provided during checkout is complete and accurate.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized transactions
- Incorrect pricing or product information
- Product or production availability issues
- Invalid or incomplete customer information
- Violation of these Terms
If we cancel an order after payment has been successfully processed, any applicable refund will be issued to the original payment method.
SECTION 8 – ORDER CHANGES AND CANCELLATIONS
Orders may be modified or canceled within 12 hours of purchase by contacting our Customer Support team.
After this period, we cannot guarantee that a modification or cancellation can be completed.
For personalized products, once production has begun following design approval or expiration of the 24-hour design review period, changes or cancellations may no longer be possible.
Please contact us as soon as possible if you need to request a change or cancellation.
SECTION 9 – PRICES
Product prices are displayed on our website and may change without prior notice.
The price charged for an order will generally be the price displayed at checkout at the time the order is placed, subject to correction of obvious errors.
Any applicable taxes, shipping charges, discounts, or other fees will be displayed during checkout when applicable.
SECTION 10 – PAYMENT
Payment must be successfully authorized before an order can be processed.
We accept the payment methods displayed and available at checkout.
Available payment methods may vary depending on the customer's order, location, and payment provider.
Payment transactions may be processed by third-party payment service providers and are subject to their applicable terms, security procedures, and authorization requirements.
We do not guarantee that every payment method will be available for every transaction.
SECTION 11 – PRODUCTION
Most products sold by The House of Prairie are made to order.
Orders are typically reviewed and prepared within 1–3 business days.
For personalized products requiring a design preview, production begins after:
- The customer approves the design; or
- The 24-hour design review period expires without a response.
Production times may vary depending on the product, order volume, season, and other circumstances.
SECTION 12 – SHIPPING AND DELIVERY
The House of Prairie currently ships within the United States.
Estimated delivery times for standard printed products are generally 5–10 business days, unless otherwise stated on the applicable product page or Shipping Policy.
Delivery estimates are not guaranteed delivery dates.
Shipping or delivery may be affected by carrier delays, weather conditions, peak seasons, address issues, service disruptions, or other circumstances beyond our reasonable control.
Please review our Shipping Policy for additional information regarding processing, shipping, tracking, and delivery.
SECTION 13 – TRACKING INFORMATION
When tracking information is available, customers will receive a shipping confirmation email.
Tracking information may require approximately 2–5 business days after the shipping confirmation email to become active or display updated carrier information.
A temporary lack of tracking movement does not necessarily mean that the shipment has been lost or has not been shipped.
If tracking information remains unavailable after this period, please contact our Customer Support team.
SECTION 14 – DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you discover an error in your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered production or shipment processing.
We are not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.
SECTION 15 – LOST, DELAYED, OR DELIVERED PACKAGES
Carrier tracking information may occasionally show a package as delivered before the customer is able to locate it.
If your tracking information shows that your package has been delivered but you cannot locate it, please check:
- Around the delivery location
- With household members
- With neighbors when appropriate
- With the shipping carrier
If the package still cannot be located, please contact our Customer Support team and we will assist with reviewing the available shipment information.
Carrier delays and circumstances outside our reasonable control may affect delivery times.
SECTION 16 – RETURNS, REPLACEMENTS, AND REFUNDS
Because many of our products are personalized or made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personalization information submitted or approved by the customer.
However, if your product arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the approved design
please contact us within 30 days after delivery.
To help us review your claim, please provide:
- Your order number
- Clear photos showing the issue
- A description of the problem
After reviewing the claim, we may provide an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances.
Approved refunds will generally be issued to the original payment method.
Please review our Return & Refund Policy for complete details.
SECTION 17 – PRODUCT COLORS, SIZES, AND APPEARANCE
We make reasonable efforts to display product colors, designs, and details accurately.
However, actual product colors may vary slightly due to monitor or device settings, printing processes, materials, lighting, and production variations.
Customers are responsible for reviewing available product descriptions, measurements, and sizing information before placing an order.
Minor variations that are normal to the printing or manufacturing process are not necessarily considered defects.
SECTION 18 – CUSTOMER-PROVIDED CONTENT
When you provide photos, names, text, artwork, images, or other materials for personalization, you represent that you have the necessary rights or permission to use those materials.
You agree not to submit content that:
- Infringes another person's intellectual property rights
- Violates applicable law
- Is fraudulent or deceptive
- Contains unlawful or prohibited material
We reserve the right to decline or cancel personalization requests that we reasonably believe may violate applicable law, third-party rights, or our policies.
SECTION 19 – INTELLECTUAL PROPERTY
Unless otherwise stated, website content belonging to The House of Prairie, including original graphics, text, branding, page layouts, photographs, and other materials, is owned by or licensed for use by House of Prairie LLC and is protected by applicable intellectual property laws.
You may not reproduce, distribute, sell, modify, or commercially exploit our protected content without appropriate authorization.
Customer-provided materials remain subject to the rights of their respective owners.
SECTION 20 – THIRD-PARTY SERVICES
Our website may use or provide access to third-party services, including payment processors, shipping carriers, analytics services, applications, and other technology providers.
We are not responsible for the independent acts, policies, content, or services of third parties except to the extent required by applicable law.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
SECTION 21 – THIRD-PARTY LINKS
Certain content or services available through our website may contain links to third-party websites.
Third-party websites are not necessarily affiliated with The House of Prairie.
We are not responsible for examining or evaluating all third-party websites and do not warrant or assume responsibility for their content, products, services, policies, or practices.
You should review the applicable terms and policies of third-party websites before using their services or completing transactions with them.
SECTION 22 – PROHIBITED USES
You may not use our website or services:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To transmit malicious software or code
- To interfere with website security or operation
- To collect personal information unlawfully
- To engage in fraudulent activity
We reserve the right to restrict or terminate access to our services where these Terms are violated.
SECTION 23 – PRIVACY
Your submission and use of personal information through our website is governed by our Privacy Policy.
Our Privacy Policy explains how information may be collected, used, disclosed, and otherwise processed when you interact with our store and services.
Please review the Privacy Policy for additional information regarding your privacy rights and choices.
SECTION 24 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide accurate product information and reliable services.
However, except as expressly stated in these Terms or required by applicable law, our website and services are provided on an "as available" basis.
We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes any warranties, guarantees, or consumer rights that cannot legally be excluded under applicable law.
SECTION 25 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, House of Prairie LLC, doing business as The House of Prairie, will not be liable for indirect, incidental, special, consequential, or similar damages arising from use of our website, products, or services where such liability may lawfully be limited.
Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.
SECTION 26 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
SECTION 27 – CHANGES TO THESE TERMS
We may update or modify these Terms of Service from time to time to reflect changes to our services, business practices, legal requirements, or policies.
The current version will be posted on this page with the applicable effective or updated date.
Your continued use of our website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 28 – CONTACT INFORMATION
Questions regarding these Terms of Service, our products, or your order may be directed to:
The House of Prairie
Operated by House of Prairie LLC
Customer Support Email:
support@thehouseofprairie.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Central Time (CT)
Response Time:
Within 24 business hours.
Legal Entity: House of Prairie LLC
Online Store: The House of Prairie
Website: thehouseofprairie.com
