For personalized products, we will send a design preview to your email before production begins.

The estimated delivery timeframe is 5-10 business days, beginning after your design is approved or after the 24-hour review period expires without a response, whichever occurs first.

For products that do not require design approval, the estimated delivery timeframe begins after the order enters processing.

Delivery times are estimates and may be affected by carrier delays, peak seasons, weather, public holidays, or other circumstances beyond our control.

Yes. Many of our products can be personalized with names, photos, text, dates, or other custom details. Please check the product page for available personalization options.

For personalized products requiring a design preview, we will email you a preview before production begins.

You may request changes during the review period. If we do not receive a response within 24 hours after sending the design preview, production will automatically begin using the latest design preview provided.

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

You can also visit our Order Tracking page to check your shipment status.

Please allow approximately 2-5 business days after receiving your shipping confirmation email for tracking information to become active or display updated carrier information.

If your tracking information is still unavailable after this period, please contact our Customer Support team at support@thehouseofprairie.com.

If your item arrives damaged, defective, incorrect, or significantly different from the approved design preview, please contact us within 30 days after delivery.

Please include your order number, clear photos showing the issue, and a brief description of the problem.

Our team will review your request and determine the most appropriate solution in accordance with our Return & Refund Policy, which may include a replacement, partial refund, or full refund.

Orders may be modified or canceled within 12 hours of purchase.

After the 12-hour period, or once production has begun, we cannot guarantee modifications or cancellations.

Please contact us as soon as possible if you need assistance.

At this time, The House of Prairie ships only within the United States.

We currently do not offer international shipping.

We accept the secure payment methods displayed and available at checkout.

Available payment options may vary depending on your order and the payment providers currently available through our store.