PERSONALIZED ORDER GUIDE
Thank you for choosing The House of Prairie.
Many of our products are personalized and made especially for each customer. Please read the following guide before placing your order to help ensure that your personalization details are accurate and your order can be processed smoothly.
How to Personalize Your Order
- Enter your personalization details exactly as you would like them to appear.
- Double-check all names, dates, spelling, capitalization, punctuation, and other details before submitting your order.
- If your product requires a photo upload, please provide a clear, high-resolution image for the best printing results.
- If you have any special requests, please include them in the available personalization field or contact us before placing your order.
Design Preview & Approval
For eligible personalized products, we will email you a design preview within 2 business days after your order is placed.
Please review your design carefully, including all names, dates, spelling, photos, placement, and other personalization details.
- Reply with APPROVED if you are satisfied with the design and would like production to begin.
- If changes are needed, reply to the design preview email with your requested revisions.
If we do not receive a response within 24 hours after sending your design preview, the latest design preview will be considered approved and production will automatically begin to help keep your order on schedule.
Production Process
Every personalized product is made to order.
Production begins after:
- You approve your design preview; or
- The 24-hour review period passes without a response.
Production times may vary depending on the product, order volume, and other production circumstances.
Estimated delivery times and additional shipping information are provided in our Shipping Policy.
Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of purchase.
After this period, or once production has begun, we cannot guarantee that modifications or cancellations can be completed.
If you need to request a change or cancellation, please contact our Customer Support team as soon as possible.
Personalization Responsibility
Customers are responsible for providing accurate personalization details when placing an order.
The House of Prairie is not responsible for errors resulting from incorrect information submitted or approved by the customer, including misspellings, incorrect names or dates, unsuitable photos, or other inaccurate personalization details.
Please carefully review all personalization information and your design preview before production begins.
If the final product is damaged, defective, incorrect, or significantly different from the approved design, please contact our Customer Support team for assistance in accordance with our Return & Refund Policy.
Need Help?
If you have any questions about personalization or need assistance before placing your order, our Customer Support team is happy to help.
Support Email:
support@thehouseofprairie.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Central Time (CT)
Response Time:
Within 24 business hours.
